Ricardo Foryta
Executive Summary
Senior Consultant working with Zendesk for almost 5 years, driving strategic projects for the Assist team while supporting a BoB of more than $16M ARR.
Current Customers
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Revenue Generated
Including 1000 extra seats for Employee Experience.
Multiple Custom Assist upgrades, Copilot, QA, WFM, and ADPP deals supported.
Client & Stakeholder Endorsements
"Great Achievement, thanks a lot for sharing and thanks a lot @ricardo.foryta and team for the excellent support of Tesco to make them such a happy reference customer"
"A big thank you to @ricardo.foryta who supported the trial from day one. Huge support from the product team here as well to make updates that the customer needed in lightning speed."
Revenue Retained
Secured critical renewal and defense of footprint through a complex competitive RFP process.
Customer churning Assist and Copilot, retained after changing consultants and 2 month task-force work.
Currently navigating key commercial reviews to extend and protect active partnership footprint.
Client & Stakeholder Endorsements
"I want to personally thank you for all your support on this Account! We are turning them from dissatisfied to satisfied because of you. Thank You!"
"We received PHENOMENAL feedback from our customer about the collaboration with Ricardo. Hands-On, proactive, extremely well-prepared, knowledgable, reliable are just a few words that had been used describing the relationship."
Copilot Adoption Work
Initiative Overview
Ricardo has supported more than 12 customers to adopt Copilot as a SME. And is currently working on the process and enablement materials to scale inside the services organization.
Vasco Pessanha
Senior Director, Product Management"Thanks Ricardo. Really love the data-driven approach and the focus on success stories to boost Copilot adoption"
Scott Harralson
Vice President, AI Scaling"Hey Ricardo. Great success stories, and shoutout to you for turning Gousto Copilot around!"
Other Strategic Initiatives
Manager Cover - Pod Lead
Stepped up to provide crucial management coverage and serve as Pod Lead, orchestrating team workflows and maintaining execution excellence.
Value Playback revamp
Spearheaded a comprehensive overhaul of Value Playback assets, standardizing methodology to explicitly capture and highlight platform ROI for enterprise accounts.
Host of Consultants Office Hours
Conducted recurring Office Hours for the advisory community, driving technical excellence, product alignment, and structured knowledge share.
Presenter in San Diego SKO, and Las Vegas CIS
Selected to deliver key presentations at the global Sales Kickoff (SKO) and Customer Success (CIS) events, sharing field success frameworks with cross-functional organizations.